Refund policy

Eligibility:
Returns are accepted only if the product arrives damaged or if the size delivered doesn’t match your order. Damage includes tears, loose stitching, broken zippers, stains, or manufacturing defects existing at delivery. Size mismatch means a label discrepancy, not personal fit preference.

How to Raise a Return:
Contact us via email or WhatsApp within 48 hours of receiving your order. Include your order number, clear photos of the issue, and a brief description. Requests without photos cannot be processed. Our team will respond within 2 business days.

Item Condition:
Returned items must be unworn, unwashed, unaltered, and free from perfume, deodorant, or makeup marks. Original tags, packaging, and labels must be intact and attached. Items not meeting these conditions will be returned to the customer at their cost.

Not Covered:
Change of mind, dislike of color, fabric, or style, and personal fit preferences are not valid reasons for return. Sale or discounted items are final and non-returnable. Returns after 48 hours of delivery will not be accepted.

General Rule:
All sales are final once an order is confirmed and paid. Refunds are not provided for change of mind, wrong size selection, delayed delivery, or dissatisfaction. Please check our size chart carefully before ordering.

Return Resolution:
For approved returns (damage or wrong size), resolution is via exchange or store credit no monetary refunds. Store credit is valid for 6 months and can be used on future purchases. Exchanges depend on stock availability.

Order Cancellations:
Orders cannot be canceled once processing or dispatch begins. Cancellation requests must be made within 1 hour of order placement. Approved cancellations receive store credit, not payment reversal.

Payment Disputes:
Raising payment disputes without contacting us first may lead to permanent account suspension. By purchasing, you agree to our no-refund policy fully.

Payment Policy

Accepted Methods:
We accept major credit/debit cards (Visa, Mastercard, RuPay), UPI payments (GPay, PhonePe, Paytm, BHIM), and net banking from Indian banks.

Cash on Delivery:
COD is not available; all orders require full online payment. Unpaid orders are automatically canceled.

Payment Security:
Payments are processed via PCI-DSS compliant, SSL-encrypted gateways. We do not store card or bank details. For failed payments, check your bank statement before reordering. Contact your bank or our support for payment issues.